Introduction

Elite Sportsturf limited is committed to delivering quality service to customers and website users alike. We are committed to protecting your confidentially and respecting your personal data rights. This policy sets out how we collect, process, store and use your personal data and states how we comply with our responsibilities under data protection laws. This policy effects your legal rights and obligations, please read it carefully and contact us will any questions or concerns.

Data controller

Elite Sportsturf Limited is a controller of personal information for the purposes of the UK Data Protection Act 2018. Our named data controller is Phillip Garrod
Our contact details for data protection purposes are as follows:
Elite Sportsturf office@elite-sportsturf.co.uk

How we collect and process your personal data

Depending on your settings and preferences, your browser may only store the basic information necessary to allow your chosen web browser to display and run our website as intended on your device. Allowing the use of cookies will enable additional information to be collected, stored and shared.

Using our website. The data we collect may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This usage data may be processed for the purposes of analysing the use of the website. The legal basis for this processing is legitimate interests, namely monitoring and improving our website to provide a service.

Using our contact us page. The usage data we collect may include your name, email address, contact information, place of business and any communication content. This data may be processed for the purposes of communicating with you and for record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our communications with users, namely fulfilment of business services and needs.

Becoming a customer. The data we collect may include your contact details including your billing and delivery address, your contact number, data relating to purchase history including records of payment made. This data may be processed for the purpose of performance of our contract with you, namely in pursuit of performance of contract.

Please note that these lists are not meant to be exhaustive.

How we store your data and the Legal basis for processing

Article 6 of the UK General Data Protection Regulation (GDPR) 2018 states that we Elite Sportsturf must have lawful basis for processing your data. The bases for processing your data may depending upon the circumstances and purposes of processing as described above.
We may process your data with your explicit, informed and specific consent. This is relevant to consumer actions such as filling in an electronic form, replay to emails, ticking a box or registering interest.
We may process your data in the pursuit of legitimate interest. This is relevant to actions such as in house data handling for IT security, analysing business performance, managing efficient communication with customers, maintaining a client data base and meeting the demands of the business.
We may process your data in the pursuit of performance of contract. This is relevant to actions that enable us to deliver the services you want from us, such as invoicing and billing information, name place of business and contact details for on-site visits.

Sharing your personal data

We may be required to process and then retain personal data for legal and / or statutory purposes, for example to comply with a court or crime agencies or to comply with a governing body such as HRMC. We may share your data to protect the vital interests of an individual at risk of harm or when protecting the business as an asset.
Please note that using this website, Elite Sportsturf does not collect or use sensitive personal data.
We may provide anonymous information for statistical or research purposes, Individual information will not be shared during this process.
When sharing data, we will comply with all aspects of the General Data Protection Regulation and other relevant legislation such as the Privacy in Electronic Communications Regulation (PECR). We will typically retain this data for the minimum statutory period.

Your rights

Under the General Data Protection Regulation (GDPR) you have right over your data. To access your data, you will need to formally request to do so. This request is known as Subject Access Request (SAR). SAR requests should be submitted to the above contact details or throughout contact us page – requests need to be submitted in writing.

Access to personal information:

You have a right to ask us what personal data we hold about you, and to request a copy. You may also ask us to correct or amend your personal data if it is found to be incorrect.

Erasure

You have the right to ask us to delete personal data we hold about you.
We can refuse to erase your data for the following reasons:

  • To uphold our legal and / or statutory obligations. for example to comply with a court or crime agencies or to comply with a governing body such as HRMC.
  • In the interest of public health or to protect the welfare of individuals
  • We may continue to share your data to protect the vital interests of an individual at risk of harm.

Restriction of processing

You have the right to require us to stop processing your personal data. When processing is restricted, we are allowed to store the information, but not do anything with it.

Objection to processing

You have the right to object to processing where we say it is in our legitimate business interests. We must stop using the information unless we can show there is a compelling legitimate reason for the processing, which overrides your interests and rights or the processing is necessary for us or someone else to bring or defend legal claims.

Withdrawal of consent

+++You have the right to withdraw your consent to us processing your data at any time. We can refuse if we can rely on another reason to process the information such as a legal obligation.

Right to data portability

The right to data portability allows us to obtain and reuse your personal data across different services. It allows us to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way. The right only applies to personal data you have provided to us where the reason we are relying on to use the information is either your consent or for the performance of a contract. It also only applies when processing is carried out by us using automated means.

Retention of data

We are committed to ensuring that we do not retain personal data for any longer than is necessary for the purposes for which it was obtained.

Changes to this privacy notice

We may make changes to this Privacy Policy at any time. Any changes we make will be posted on our web page and. Please refer to this page regularly to see any changes or updates to this policy.

Complaints

If you have questions regarding our management of your personal information please get in touch, we’ll be happy to help you with your queries.
If you are not satisfied or if you think we have breached Data Protection and Data Privacy laws then you have the right to complain to The Information Commissioner (ICO) – an independent official body.

You can contact the ICO at:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Our registration number is ZA874333